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SS4200 E All Drives Failed?

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I have been running the SS4200 e for about 1 month with no problems. It is populated with 4x1TB (Parity RAID) hard drives and over the past month have consolidated all my backups, etc onto it. So far I was impressed!

 

Today I found I couldn't access any files and when I looked on the dshboard it said "Faulted" and wants me to overwrite all the data. The LEDs on the front (the 4 drive indicators and the power light) are all solid Amber (not blinking).

 

1.png

 

 

Ooooh. Not good. Looking at the drives they cannot all have failed (4 brand new drives 1 month old...impossible!). But according to the following screen they have!

 

2.png

 

I have tried resetting (including fatory reset) and powering off completely but its still the same. I have 1.6 TB of data on them.

I could maybe understand 1 or even 2 drives failing, but all 4? I've ordered 2 more drives which should arrive tomorrow, but that won't help me get all the data

off.

 

Any suggestions?


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